If you have a question that is not covered below please contact us
Due to the size of the products, Picture Playground only delivers to street addresses.
Loose prints and canvasses are rolled with protective paper before being inserted into a rigid cardboard tube. If you order multiple images of the same size, these can be combined in a single tube.
Frames and stretched canvases are securely packaged using bubble-wrap and cardboard boxes. Picture Playground is based in Johannesburg, South Africa and it is only recommended that you select the framing or stretching options if you stay locally.
Orders are created on demand and this fine art process takes time and requires great attention to detail.
In general the turnaround time is a few days to two weeks, depending on the finishing options, the size of the print selected, as well as the number of items in your order. If your order is time-critical, please contact us before placing an order to discuss your requirements.
All packages are insured and in the unlikely even that one gets lost or damaged, Picture Playground will replace the purchased items free of charge.
Picture Playground uses Aramex for both domestic and international shipping and shipping costs are calculated once you place your order. All items are shipped from Johannesburg, South Africa.
All items are shipped with tracking and similar items are combined in one shipment to save on costs. Shipping rates vary, depending on the size and the weight of the items ordered, the speed of the delivery, as well as the distance to the final destination.
Please note that the international shipping rates do not cover the costs of import duties or taxes in the destination country. These additional costs are the responsibility of the purchaser and will need to paid upon delivery of the order.
Once your order has been finalised you will receive an e-mail with a tracking number, to monitor the progress of your shipment.
Once you have completed your online order, a variety of payment options will be listed at the end of the checkout process. These include: bank transfer, credit card (Visa & Master Card), Instant EFT or Snap Scan.
Please note that full payment is required before an order can be printed and processed.